Shipping policy
At Sherlyne Store, we aim to process and deliver your orders safely and as quickly as possible across Pakistan.
Order Processing
Orders are normally processed within 1–2 working days after successful order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Customers may be contacted via phone or WhatsApp for order confirmation or address verification before dispatch.
Delivery Time
Estimated delivery time is generally:
3–5 working days across Pakistan
Delivery times are estimates and may vary depending on your city, courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Remote or less-accessible areas may require additional delivery time.
Cash on Delivery (COD)
Cash on Delivery is available across Pakistan for eligible orders and locations.
Please ensure that:
- Your complete and correct delivery address is provided.
- Your active mobile number is entered at checkout.
- Someone is available to receive the parcel.
- The payable COD amount is available when the courier arrives.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your order.
Any free-shipping promotion will apply only when specifically mentioned on our website or during an active promotional offer.
Order Tracking
Once your order has been dispatched, tracking information may be provided via SMS, WhatsApp, or other available communication channels.
Please allow some time for the courier's tracking system to update after dispatch.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including house/flat number, street, area, city, and an active contact number where applicable.
Sherlyne Store will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccessible delivery information provided by the customer.
If you notice an error in your address, contact us as soon as possible before dispatch.
Delivery Attempts & Unreceived Parcels
Our courier partner may contact you before or during delivery.
If a parcel cannot be delivered because the customer is unavailable, unreachable, provides an incorrect address, or refuses the parcel, it may be returned to us.
Repeated refusal of confirmed Cash on Delivery orders without a valid reason may affect eligibility for future COD orders.
Damaged or Incorrect Parcel
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact Sherlyne Store within 24 hours of delivery.
Please provide your:
Order Number + Full Name + Clear Product/Parcel Photos + Unboxing Video (where available)
Claims will be reviewed according to our Return & Refund Policy.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to courier issues, weather, public holidays, high order volumes, operational disruptions, or other circumstances outside our reasonable control.
Our team will assist you wherever possible if your shipment experiences an unusual delay.
Contact Us
For shipping, tracking, address changes, or delivery-related assistance:
Sherlyne Store Customer Support
WhatsApp: 0309 2354355
Website: sherlynestore.com
For faster assistance, please include your Order Number when contacting us.